Sophos update manager not updating
Because there are special terms and conditions for this extended use of Sophos security software at home, other knowledgebase articles don’t apply.
These ratings take a number of key factors into account, including the latest active exploits, and therefore may differ from a vendor's severity level.
Even with the best security in a professional setting, when home users connect USB drives and other devices to the corporate network, all sorts of malware can make its way into the environment, since home computers can visit web sites and download files that a network administrator would never allow on their networks.
An excellent way to protect yourself from inadvertent cross-infection is to allow your users to install your anti-virus product on their home computers.
I have found that you can force the Sophos Update Manager to re-download the entire WAREHOUSE folder structure and recreate the CIDs – this has been successful for me many times Stop the Sophos Update Manager service Rename Warehouse, CIDs and Working from the C:\Program Data\Sophos\Update Manager folder line – this folder may change depending on your OS versions In the C:\Program Files (x86)\Sophos\SCC\SUM (For Small Business Edition SCC — may be different on SEC/SEM) rename the ?
files Restart the Sophos Update Manager service Kick off an update in the Sophos Control Center or Enterprise Manager – watch as the Warehouse folder populates, it will take some time as it will be a few hundred megabytes.